Ford Motor Co. Vehicle Quality Soars in 2007 J.D. Power and Associates Customer Survey

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"We are designing and building world-class vehicles, and it's great to have this affirmation fiom the customers who drive our cars and trucks every day," said Mark Fields, president of the Americas, Ford Motor Company. "While we're pleased that our internal focus on quality is receiving this kind of recognition from J.D. Power and Associates, we will not let up. We will continue to deliver even more high-quality products that customers want."

That report, an analysis of "things gone wrong" (TGW) in new vehicles as measured by customers, is commissioned quarterly by Ford to study customer feedback. Ford improved its TGW rate by eight percent, besting the industry average improvement of 2 percent.

"Our vehicle quality is showing such dramatic improvement because Ford Motor Company employees are committed to delivering world-class vehicles to our customers," [Bennie Fowler] said. "Quality at Ford is the ultimate team sport We're playing hard, and we'll continue playing to win."

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Ford Motor Co. Vehicle Quality Soars in 2007 J.D. Power and Associates Customer Survey

Ford's recently launched vehicles are-among industry's best performers.

Ford Motor Company has the most top-quality vehicles in the industry, according to a customer-based initial quality survey releas...

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